Terms & Conditions

INTRODUCTION

Sensesworkwear.com.au is the shopping website owned and operated by AK WORKWEAR PTY LTD trading as Senses WorkWear ABN 881 642 760 39, PO BOX 682 SOUTH YARRA, VIC, 3141.

SALE OF PRODUCTS FROM SENSES WORKWEAR

The Terms and Conditions listed within this section form a contractual agreement between the customer (you) and Senses Workwear and apply to the complete process of sale from ordering through to delivery of products either in person from our catalogue or from our website www.sensesworkwear.com.au

As a customer you are required to read these Terms and Conditions carefully before placing your order with Senses Workwear. These Terms and Conditions contain important information you are required to know and understand prior to ordering.

At the time of order the Terms and Conditions in place govern your relationship with Senses Workwear with respect to that order.

If you do not understand these Terms and Conditions or if you have any questions or queries, please contact our friendly team on 1300 781 763 or send us an email at info@sensesworkwear.com.au and one of our team members will promptly assist you.

AVAILABILITY OF PRODUCTS FROM SENSES WORKWEAR

Senses Workwear takes this opportunity to advise that as a customer you acknowledge and agree that on occasions, some products on our catalogue or website www.sensesworkwear.com.au may be out of stock or unavailable. In the case where we cannot fulfil your order a team member from Senses Workwear will be in contact with you to offer alternative solutions. Our aim is to avoid such instances however on occasions such outcomes may be out of our control.

PLACING ORDERS FOR PRODUCTS WITH SENSES WORKWEAR

This can be done in person with one of our friendly sales representatives or by submitting the Customer Order Form on our website www.sensesworkwear.com.au

As a customer it is your responsibility to provide all necessary personal details so as to effectively allow the processing and delivery of your order. In doing this you also acknowledge that it is necessary for this content of information to be forwarded on to the Shipping/Delivery Company to fulfil your order.

Senses Workwear takes this opportunity to advise that orders cannot be withdrawn without the consent of one of our team members.

You must check your order carefully prior to submitting your order with us. Once you submit your order, changes to the products ordered or Cancellations of your order may only be made by agreement with a team member at Senses Workwear. Please refer to the  Goods Return Policy and Procedure section on this website for clarification on what is permissible.

ORDER ACCEPTANCE AND REJECTION FROM SENSES WORKWEAR

Senses Workwear takes this opportunity to advise that it reserves the right to accept or reject your order.

In the case of a rejection of an order, a Team Member from Senses Workwear will notify you as to the circumstances surrounding that rejection. In the event where an order is rejected from Senses Workwear and we have retrieved our required 40% Deposit amount from you, we will refund any funds paid to us in respect of that order and make every possible attempt to process the refund as quickly as possible. Whilst Senses Workwear engages NAB (National Australia Bank) as its financial institution, receipt and completion of your refund will ultimately be determined by your nominated financial institution.

PAYMENT OF PRODUCTS WITH SENSES WORKWEAR

As our customer you can pay for your product(s) securely with any of the methods specified on our website www.sensesworkwear.com.au which include VISA, MASTERCARD, Pay Pal or EFT. When paying by credit card, you authorise Senses Workwear to debit your nominated card at the time you submit your order. To avoid delays and possible rejections of orders the name on the credit card used for the payment must match the name on the Customer Order Form.

A Deposit Payment of 40% of the Gross Total of each order is required at the time each order is placed. The Balance of each order is to be paid ON or BEFORE collection or dispatch of each order. By placing an order with Senses Workwear you acknowledge these payment terms.

Please note that you will receive a Tax Invoice by email from us once we have processed the payment.

OVERDUE ACCOUNTS: Failure to pay accounts within the specified period listed above will attract an interest of 2.5% per month, and any further orders will be placed in a “Stop Supply” situation.

ORDER CANCELLATIONS AND RETURNS WITH SENSES WORKWEAR

No cancellations or changes as per our Terms and Conditions herein will be accepted once an order has been placed by you the customer. As a customer it is your responsibility to verify that your order is accurate before you submit it to us for processing. As a customer you acknowledge that products can ONLY be returned under our Terms and Conditions herein and in accordance with the Goods Return Policy and Procedure. The Goods Return Policy and Procedure forms a part of these Terms and Conditions. In order for your return to be processed the products must be returned in the exact same condition that they have been received in.

Products that have been embroidered, screen or digital printed or decorated in any other way cannot be retuned unless faulty.

DELIVERY OF GOODS FROM SENSES WORKWEAR

Senses Workwear uses Star Track, Toll, TNT, and a few other delivery companies to deliver your products as promptly as possible. As a customer you agree to your details including your delivery address to be supplied to the allocated delivery company for the purpose of delivering your products. The team at Senses Workwear goes to great lengths to ensure the prompt delivery of all ordered products to its customers.

As a customer you should refer to the Shipping and Delivery section of the website www.sensesworkwear.com.au for Shipping and Delivery Fees for our products. These fees are Not Included in the advertised price nor should it be assumed that they are Included.

Senses Workwear’s delivery time frames are clearly set out in the Shipping and Delivery section of the Website. If at any stage you require clarification on our Shipping and Delivery process please do not hesitate to contact us on 1300 781 763.

As a customer you acknowledge the following:

1) Senses Workwear cannot guarantee that shipping and delivery will occur within the advised delivery time

2) Delivery time frames may change on occasion.

In accordance with our terms and conditions herein, it is agreed that a late delivery does not constitute a failure of our agreement and does not entitle cancellation of an order.

Upon delivery, you must inspect your products and check that the products delivered match your order. It is the customer’s responsibility to inform Senses Workwear if an order does not arrive. Once you inform us, we will make enquiries with the courier to ensure delivery occurs as soon as possible.

If there is obvious damage to the products during the delivery process you must contact our office on 1300 781 763 or email us at info@sensesworkwear.com.au.

CUSTOMER CARE OF PRODUCTS SUPPLIED BY SENSES WORKWEAR

The team at Senses Workwear takes this opportunity to advise that it accepts No Responsibility for incorrect laundering of its products sold. Senses Workwear advises that it is the sole responsibility of its customers to read, understand and action Care Instructions before washing products.

FURTHER INFORMATION ABOUT TERMS AND CONDITIONS

Senses Workwear takes this opportunity to advise you that it reserves the right at all times to make alterations to these Terms and Conditions. Any changes to these Terms and Conditions will be clearly listed on the website www.sensesworkwear.com.au