FAQ

SHIPPING & DELIVERY

Upon receiving the order, the team at Senses WorkWear will verify all necessary information including name, address, style no of products ordered and any inclusive artwork specifications. Depending on availability, items are then shipped from our supplier’s warehouse post verification and approval within 5 business days.

For Embroidered products, a sample is made within two to three working days. Once the sample is approved then the production will be completed within 14 working days (it may take longer for large or special orders). If at any stage you have any queries please call customer service on 1300 781 763.

GOODS RETURN POLICY & PROCEDURE

In the event that you would like Goods to be returned please print, complete, scan and email this Return Authority Form (RA) to info@sensesworkwear.com.au

  1. Returns/handling for samples: Sample returns must be within 30 days. Samples under the value of $300 plus GST will not incur re-stocking fee. Samples returned over the value of $300 plus GST will incur a re- stocking fee of $20 plus GST. (Please note, samples means not more than one piece per item).
  2. Returns/handling for orders: Order returns must be within 14 days. Orders under the value of $300 plus GST will incur $10 plus GST re-stocking fee. Orders returned over the value of $300 plus GST will incur 10% plus GST re-stocking fee. The return freight cost will be the buyer’s own responsibility, except where goods despatched are Senses WorkWear’s error.
  3. Incorrect supply of goods claims: Incorrect supply of goods claims must be made within 48 hours of receiving goods. Senses WorkWear Pty Ltd will not accept responsibility for goods sent to a third party that is not checked within 48 hours of receiving the goods. If the goods are decorated (embroidered, printed), or altered in anyway, no credit will be issued.
  4. If a product’s packaging is opened: If a product’s packaging is opened and not re-packed to its original status, the items cannot be returned for credit.

ORDERS AND PAYMENTS

We accept orders in person, email or post. In your order please include order number, product details and full contact and delivery address.

A Deposit Payment of 40% of the Gross Total of each order is required at the time each order is placed. The Balance Settlement of each order is to be paid ON or BEFORE collection or dispatch.

All Prices quoted are in Australian Dollars (AUD) and where indicated are inclusive of goods and services tax (GST). Any fees and charges (e.g. Shipping & Delivery Fees) also include GST where applicable.